Privacy Policy

About this Privacy Policy

This Privacy Policy applies to personal information collected through the Zoome3 Casino website, related account services and communications connected with those services. Personal information means information that identifies you, or information that can reasonably be linked with you. The information we handle depends on how you use the website and which services or features you access.

By using the website, opening or maintaining an account, making a deposit or withdrawal, contacting support or subscribing to communications, you acknowledge that your information may be handled as described in this policy. Where consent is required for a particular activity, we will seek it in an appropriate way. You may withdraw consent for optional activities, such as marketing, although this will not affect processing that is needed to provide services, protect the website or meet legal obligations.

This policy should be read together with any applicable website terms, account rules and responsible gambling information. If you use a third-party website or service through a link on our website, that provider may have its own privacy policy. We are not responsible for the privacy practices of websites that we do not control.

Keeping information accurate

We take reasonable steps to keep personal information accurate, complete and up to date for the purposes for which it is used. You should provide information that is truthful and notify us if important account details change. In some circumstances, we may need to verify a requested change before updating our records.

Information we collect and why we use it

A casino website typically handles several types of information. We collect information directly from you, automatically from the device or browser you use, and in some cases from service providers or other sources where this is necessary for account, payment, security or compliance purposes.

• Account details, such as your name, date of birth, contact details, login information and other information needed to create and manage an account.
• Identity and verification information, which may include identification documents, proof of age, proof of address or other information needed to confirm identity and protect against misuse.
• Payment and transaction records, including deposits, withdrawals, payment method details, account balances, gaming activity and related transaction information. We do not need to retain complete payment credentials where a payment provider securely processes them on our behalf.
• Communications and support information, including messages, questions, complaints, requests, feedback and records of interactions with the website or support team.
• Device and technical information, such as IP address, browser type, operating system, device identifiers, language settings, time zone and general information about how the website is accessed.
• Usage information, such as pages visited, features used, session times, clicks, error reports and information about how you interact with website content.
• Cookie and similar technology information, which may help remember preferences, maintain sessions, measure performance, support security and understand website use.

Using information to provide services

We may use personal information to create and operate your account, provide gambling and related website features, process transactions, maintain account security, respond to enquiries and provide customer support. We may also use it to communicate service messages, such as account notices, security alerts, changes to services and information needed to complete a transaction.

Verification, safety and legal obligations

Information may be used to verify identity and age, detect and prevent fraud, money laundering, account misuse, collusion, cheating and other suspicious or harmful activity. Technical information may be reviewed to help secure accounts and identify unusual access. We may also use records to enforce applicable terms, manage responsible gambling controls, resolve disputes, protect our rights and meet obligations that apply to online gambling services.

Where permitted, information may be used to improve website performance, understand general trends, test features and develop safer or more useful services. We may use aggregated or de-identified information for these purposes when it no longer reasonably identifies an individual.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help the website remember your session, keep you signed in where appropriate, protect against suspicious activity, remember selected preferences and understand how pages are used. Some cookies are needed for core website functions, while others may support analytics, performance or communications.

You can manage or remove cookies through your browser settings. Your browser may allow you to block all cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be retained. Cookie controls do not necessarily remove information already collected for account, transaction or legal purposes.

When information may be shared

We may share personal information where this is reasonably necessary to operate the website, provide services or meet an obligation. This may include sharing relevant information with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other suppliers that help operate or protect the service.

Information may also be disclosed where we are required or permitted to do so, including to respond to a lawful request, investigate suspected fraud or unlawful activity, protect users and the website, enforce applicable terms, or deal with a dispute or security incident. Providers that handle information on our behalf are expected to use it only for authorised purposes and to apply suitable safeguards.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps may be taken to require appropriate handling and protection of the information, subject to the circumstances and requirements that apply to the relevant service.

Protecting personal information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, authentication, monitoring, secure transmission, staff procedures and security reviews. No online service can guarantee that information will always be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Your privacy rights, retention and contact

How to exercise your data rights

You may contact us about your personal information by emailing support@zoome3casino.click. You can use this address to request access to personal information we hold about you, ask us to correct information that is inaccurate or incomplete, request deletion of your information where deletion is available, or withdraw consent to receive marketing communications.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to keep it.
• Marketing choices: withdraw consent to optional marketing or unsubscribe from marketing messages. Service and security messages may still be sent when necessary.
• Questions or concerns: ask how information is being used or raise a concern about the handling of your personal information.

To protect accounts and personal information, we may need to confirm your identity before completing a request. We will consider and respond to requests within a reasonable time. A request may be limited or refused where this is necessary to protect another person’s privacy, prevent fraud, maintain security, resolve a dispute, provide a service or comply with an applicable obligation. If information is deleted or access is restricted, some account functions may no longer be available.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction records, security, dispute handling, business records and service improvement. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for other permitted purposes. These records will continue to be protected and used only as needed for the relevant purpose.

Marketing communications

If you have agreed to receive marketing, we may send information about services, features, promotions or other updates that may be relevant to your use of the website. You can withdraw marketing consent at any time by using an unsubscribe option in a message or emailing support@zoome3casino.click. Stopping marketing does not remove essential account, transaction, security or service communications.

Changes to this policy

This Privacy Policy may be updated when our services, technology, information practices or applicable requirements change. The updated version will apply from the time it is made available on the website. We encourage you to review this page from time to time so you remain informed about how personal information is handled.