Zoome3 Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Zoome3 Casino regarding your access to and use of the website, games, account services and other features made available through the platform. The terms apply whether you browse the website, create an account, make a deposit, participate in a game or use another available service.

You should read these terms, the Privacy Policy, Responsible Gambling information and any promotion-specific terms before using the service. Some games, payment methods or promotions may also have additional rules. If an additional rule conflicts with these terms, the additional rule will generally apply to the relevant game, payment method or promotion.

If you do not agree with these terms, you must not create an account or use the website. You are responsible for checking this page regularly. Zoome3 Casino may update the terms when necessary, including to reflect changes in law, technology, security requirements, products or business operations. The updated version will apply from the date it is published or otherwise communicated.

Eligibility and lawful use

• You must be at least 18 years old, or meet any higher minimum age that applies under the law where you are located.
• You must use the service only where online gambling is lawful and available to you.
• You must provide accurate, current and complete information when registering and whenever your details change.
• You must use the service for personal entertainment and not on behalf of another person, business or organisation unless expressly permitted.
• You must comply with all applicable Australian laws and any other laws that apply to your location, internet connection or payment activity.

Zoome3 Casino may restrict or refuse access where a person is not eligible, where access is not permitted in a particular location, or where use of the service could create legal, regulatory, security or responsible gambling concerns. It is your responsibility to make sure that accessing the website is lawful for you.

2. Your account and verification

You may need to register an account before accessing certain services. You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment credentials or other security information with another person. You should notify Zoome3 Casino promptly if you believe that your account has been accessed without permission.

Only one personal account may be used unless Zoome3 Casino has expressly approved another arrangement. You must not create accounts using false details, another person’s identity, automated tools or methods intended to avoid account controls. Accounts must not be sold, transferred, rented or made available to another person.

Identity, age and source-of-funds checks

To protect customers and the platform, Zoome3 Casino may ask for information or documents to confirm your identity, age, address, payment ownership or source of funds. These checks may be required before an account is fully activated, before certain transactions are completed, or at another stage of the customer relationship.

Information supplied for verification must be genuine, readable and up to date. You must respond to reasonable verification requests within the required timeframe. If information cannot be verified, appears inaccurate, or raises a security or compliance concern, access to some or all services may be restricted while checks are completed. In some circumstances, an account may be suspended or closed in accordance with applicable law.

Account suspension and closure

Zoome3 Casino may suspend, limit or close an account where it reasonably believes that these terms have been breached, the account has been used unlawfully, the account is being misused, a payment is unauthorised, verification cannot be completed, or a security, fraud, money laundering or responsible gambling concern exists. Action may also be taken where required by law or by a competent authority.

You may ask to close your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, verification, unlawful conduct or the terms of a promotion. Any remaining balance will be dealt with subject to verification, applicable law, payment rules and any valid rights of set-off or restriction.

3. Deposits, withdrawals and financial transactions

Available payment methods, transaction requirements, processing arrangements, minimums, maximums and any applicable charges will be shown through the website or during the relevant transaction. These details may vary according to the payment method, your account status, verification requirements and other operational factors.

• You must use a payment method that is held in your name or that you are authorised to use.
• You must not use a payment method belonging to another person without express approval.
• You must not deposit money obtained through unlawful activity or use the account to move funds for another person.
• You should check transaction details carefully before confirming a payment.
• You remain responsible for any fees or charges imposed by your bank, card provider, payment service or telecommunications provider.

A deposit may be delayed, declined, reversed or subject to further checks. A transaction is not necessarily complete until it has been accepted and recorded by Zoome3 Casino and the relevant payment provider. If a payment is reversed, charged back, disputed or identified as unauthorised, the related amount may be removed from the account and further account action may be taken.

Withdrawal requests may require identity, payment ownership and source-of-funds checks. Withdrawals will generally be returned through an approved method and may be subject to the rules of that method. Zoome3 Casino may ask you to use a particular method where necessary for security, compliance or payment processing. Processing times can vary, and a request may be delayed while information is reviewed.

You must not use the service as a bank account, payment transfer facility or way to provide financial services to another person. Zoome3 Casino may refuse or reverse transactions that appear irregular, fraudulent, duplicated or inconsistent with these terms. Records of transactions may be retained as required for legal, accounting, compliance and security purposes.

4. Games, promotions and account balances

Games are provided for entertainment and may involve chance. Outcomes are determined by the relevant game system and applicable technical controls. Past results, patterns, strategies or personal beliefs do not guarantee a future result. You should only play with money that you can afford to lose.

You must not use software, devices or techniques designed to interfere with the website, manipulate a game, obtain an unfair advantage or avoid normal account controls. This includes bots, automated play, malicious code, unauthorised scripts, collusion, deceptive conduct and exploitation of technical errors. Suspected interference or irregular activity may result in a game being reviewed and an account being restricted.

Promotions and offers

Any bonus, promotion, reward or campaign is subject to the specific terms displayed with that offer. Those terms may describe eligibility, qualifying activity, time limits, wagering requirements, game restrictions, transaction rules, expiry, withdrawal conditions and other limitations. You should review the complete offer terms before accepting or using a promotion.

Unless expressly stated otherwise, promotions are intended for one person and one eligible account. Zoome3 Casino may withhold, cancel or amend a promotion where a person is not eligible, has breached the relevant terms, has attempted to abuse the offer, or where an error has affected the promotion. A promotion may be withdrawn or changed where required by law or for responsible gambling, technical or security reasons.

If a technical or display error causes an incorrect balance, result, bonus or transaction, Zoome3 Casino may correct the error. If funds have been credited incorrectly, the correction may include removing the incorrect amount. Where a game or transaction is interrupted by a technical issue, it may be reviewed and resolved in accordance with the applicable game rules and relevant legal requirements.

Balances and records

You should review your account history and report any apparent error as soon as reasonably possible. Zoome3 Casino may keep records of account activity, game play, deposits, withdrawals, communications and verification material in accordance with its legal and privacy obligations. Account information and transaction records may be used to investigate disputes, fraud, technical problems and compliance matters.

5. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should remain an enjoyable form of entertainment, not a way to make money or recover losses. Set a budget before you play, keep track of your spending, take regular breaks and avoid gambling when you are upset, tired or under the influence of alcohol or other substances. Never chase losses or borrow money to gamble.

Tools and support options may be available to help you manage your play, such as account limits, time reminders, temporary breaks or account closure. Details may vary according to the service and your circumstances. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling-help service or qualified professional.

Privacy and communications

Personal information is handled in accordance with the Zoome3 Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, process payments, verify identity and age, prevent fraud, meet legal obligations, improve the platform, manage responsible gambling risks and communicate with you about your account.

You should keep your contact and account details accurate so that important service, security and verification messages can reach you. Marketing communications will be managed in accordance with applicable requirements and available preferences. You may be able to adjust certain communication settings through your account or by following the instructions in a message.

Website availability and liability

Zoome3 Casino aims to keep the website and services secure and available, but continuous or error-free access cannot be guaranteed. Access may be interrupted for maintenance, updates, technical faults, telecommunications problems, security events, events outside reasonable control or other operational reasons.

To the extent permitted by law, Zoome3 Casino is not responsible for loss caused by your failure to protect account credentials, your use of an unsuitable device or connection, unauthorised access resulting from your actions, or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Complaints and applicable law

If you have a question, transaction concern or complaint, use the support or complaints process made available through the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. You may be asked to complete verification before account information can be discussed.

These terms are intended to operate subject to applicable Australian law and any mandatory rights available to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A delay or failure to enforce a provision does not automatically waive the right to enforce it later.